Virani Gems - Online Jewellery Shopping
Virani gems

Shipping Policy

Free Shipping Both Ways

We offer FREE shipping on every order within India. Each shipment is securely packaged, fully insured, and shipped using only the most reputable and reliable courier services. To make your Virani shopping experience as stress-free as possible, we also offer FREE return shipping on every order within India for all items returned within 30 days from when they were shipped.

Elegant Packaging

Every single diamond jewellery item purchased from Viranigems.com arrives at your doorstep in our elegant, temper-proof packaging. Inside your exclusive Virani diamond jewellery box, you will find a detailed certificate of authenticity from one of the most reputable gemmological institutes worldwide such as Gemmological Institute of America (GIA) or International Gemmological Institute (IGI) along with all necessary documents. Please check the packaging when receiving your precious Virani diamond jewellery. We urge all of our customers not to accept any packages that have been opened or tampered with.

Free Gift Wrapping

We love being a part of your special celebration. Whether you are planning to propose your soul mate or giving a birthday or anniversary gift to your loved ones, simply let us know what we can do to make your surprise more memorable. We can gift wrap your precious Virani diamond jewellery and add a special message with some delicious chocolates at no extra cost. Please give us a call at +91 72650 11003 in case you have any other inquiries and we would love to help you out.

Secure Shipping

Signature Required: We take great care in making sure that your precious Virani diamond jewellery reaches you safely and securely. Therefore, we require an adult signature at the time of delivery.

Shipping to an Alternate Address: At Viranigems.com, we love to be part of your special celebrations. In case, you would like to send Virani jewellery as a gift to your loved ones directly or have it sent to your office or any other alternative shipping address that does not match your credit card billing address, you can simply contact your credit card company or bank and add an alternative address to your account. As we take your privacy and online security very seriously, we only process orders that meet our address verification requirements as well as other security standards to prevent any fraudulent cyber activity.

Return Shipping

We want to make your Virani shopping experience as stress-free as possible and, therefore, if you are not absolutely satisfied with your jewellery, you may return your jewellery item within 30 days from when it was shipped for a full refund. We will also pay for the return shipping with no questions asked if you wish to return your Virani diamond jewellery within 30 days from when your jewellery item was shipped.

International Shipping

Yes, we do offer international shipping. Unlike free shipping offer available for all orders within India, a shipping fee may be applicable for all international orders. There may be additional import duties and taxes/vat charges applicable to your order by your local government depending on your country. We would like to point out that these additional charges are not charged or collected by Viranigems.com and thus we would not be able to reimburse them. In case you have any questions about international shipping charges or import duties and taxes, please feel free to give a call at us a call at +91 72650 11003 or contact us at contact@viranigems.in.

Timely Delivery

To help you save up to 20-30% on diamond jewellery, we have developed a unique zero-inventory made to order business model and combined it with our efficient vertical integration which includes conflict free rough diamond procurement, diamond cutting and polishing, jewellery design and manufacturing and finally retail sale. This means that we start manufacturing your precious jewellery only after you place your order. In most cases your fully certified jewellery arrives to your doorstep within 7-10 business days after you place your order.

All orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

We are committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays, incorrect addresses or acts of God are beyond our control. We will inform you of estimated delivery dates in case there is a delay in your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

Return and Exchange Policy

Free 30 Day Returns

With a firm focus on design, craftsmanship and customer experience, we thrive to perfect every single step of our supply chain starting from conflict-free rough diamonds sourcing and in-house diamond cutting and polishing operations to jewellery design, manufacturing and online retail sales through Viranigems.com. We stand behind every single piece of Virani diamond jewellery with a 30-Day Money-Back Guarantee. If for any reason you are not absolutely satisfied with your purchase, simply return it within 30 days from when it was shipped for an exchange or full refund. To make your Virani shopping experience as stress-free as possible, we also offer FREE return shipping on every order within India for all items returned within 30 days from when they were shipped. Detailed Terms and Conditions

Resizing and Repairs

At Viranigems.com, we want you to be absolutely satisfied with your precious diamond jewellery. In case your new ring is a little tight or too loose on your finger, you can simply send it back to us within 30 days from the date of purchase and we will resize it for free. To make your Virani shopping experience as stress-free as possible, we also offer FREE return shipping on a resizing request made within 30 days from the date of purchase. Most ring resizing requests are completed in approximately 9 - 12 business days from the time the shipment is received. Detailed Terms and Conditions

Returns Process

Please call us at +91 72650 11003 and let us know your order number and the item you wish to return and we will provide you a return shipping authorization code.

Step 1: Obtain the Return Shipping Authorization Code

Please call us at +91 72650 11003 and let us know your order number and the item you wish to return and we will provide you a return shipping authorization code.

Step 2: Package Your Return

For all returns and exchanges, please enclose your jewellery item inside its original packaging and accompanying materials, including the packing slip and all diamond certificates (a replacement fee per certificate will be charged otherwise).

Step 3: Call Us to Schedule a Pick Up

Please call us at +91 72650 11003 when your package is ready and we will send one of our trusted logistic partners to pick it up from you.

Refund Process

Once our quality assurance department inspects and accepts your returned jewellery item, we will issue a full refund which will be credited to your Viranigems.com account. You may choose to either make another purchase using the credited amount or get the full amount refunded to your bank account. If the payment was made using prepaid credit cards, debit card or net banking, the refund amount will be credited to the payment source. If the payment was made using Cash on Delivery payment option, the refund will be issued to your bank account. Detailed Terms and Conditions

Life Time Exchange

At Viranigems.com, we want you to be up-to-date with the latest fashion trends and upgrade your jewellery wardrobe from time to time. Our life time exchange policy allows you to exchange your Virani jewellery items after months or even years from when they were purchased from Viranigems.com, for the newest items from our latest collections. As long as your jewellery piece is intact, we’ll take it back for the current value of all the materials with a minor deduction towards melting and recovery costs. Detailed Terms and Conditions

Detailed Terms and Conditions

Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Any item that shows the sign of wear or have been altered, resized (by a Jeweller other than the company), or damaged cannot be accepted for 30 days money back. In case the customer cannot produce the original certificate of authenticity issued by Viranigems.com, the company will send the solitaire/jewellery to the Lab for recertification. The shipping and certification cost shall be borne by the customer.

Please note that the following orders are nonreturnable and are not eligible for a 30 day return or exchange policy due to their personalized nature: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewellery.

Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship.

After a 30 day period the product can only be exchanged. The customer shall bear the cost of shipping for products returned for exchange, resize or repairs outside of the aforementioned 30 day period. Please review the exchange policy for detailed terms and conditions.

Please note that the Company will not ship a replacement, refund or exchange until the returned Product is received and reviewed by the Company. Company will not process any refunds for Products that are missing the requisite documentation. Company reserves the right to refuse to refund a Product.

This feature is not available for International Orders that are shipped abroad from India. For your protection, please ship your item fully insured. To return a jewellery item that is shipped outside India, customers must prepay shipping and insurance charges and accept the risk of loss or damage during shipment.

Resizing a ring one full size or more in either direction is not recommended and may require additional work not covered by our free resizing policy. We offer one complimentary resizing, within the sizing tolerance. If the resized ring costs more than the existing ring due to additional metal weight, the incremental cost shall be borne by the customer.

In order to maintain structural integrity, certain rings are final sale. Please note that diamond eternity bands cannot be resized. Custom, modified, and engraved rings are subject to resize fees.

If you wish you resize a ring after a 30 day period, return shipping charges will be applied. Please note that after resizing, a ring cannot be returned or exchanged.

If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis. Shipping charges for all repair requests shall be borne by the customer.

This feature is only available for orders that are shipped within India. For all internationals orders that are shipped abroad from India, we do not offer free ring resizing or free return shipping due to potential taxes being levied. If you have any questions about resizing and repairs, please feel free to speak to one of our expert jewellery consultants at +91 72650 11003 or email us at contact@viranigems.in.

If you choose to return your Virani jewellery using any courier services other than the trusted logistic partners suggested by Viranigems.com, please ship your item fully insured. For your protection, please choose a courier service that requires signature upon delivery. Please request a return receipt for confirmation that your shipment has reached Viranigems.com safely and securely.

Please note that we will not accept returned items that are shipped without the Return Shipping Authorization Code. We will not accept the jewellery items that are improperly packaged or uninsured. Once we receive your jewellery item with all the original documentations, our quality control department will carefully inspect your jewellery item for any damage, wear, alteration, engraving, setting modification or resizing by a jeweller other than Viranigems.com. If we discover that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit. Company reserves the right to refuse any returns. Failure to return the original certificate of authenticity will void your return.

This feature is not available for International Orders that are shipped abroad from India. For your protection, please ship your item fully insured. To return a jewellery item that is shipped outside India, customers must prepay shipping and insurance charges and accept the risk of loss or damage during shipment.

Please note that Viranigems.com will issue a full refund, exchange, or credit within 10-20 business days of receipt of product if a product is returned within 30 days from when it was shipped with all the required certificates such as original certificate of authenticity. The refund amount will be 100% of the actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the refund or exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

Please note that we will not accept returned items that are shipped without the Return Shipping Authorization Code. We will not accept the jewellery items that are improperly packaged or uninsured. Once we receive your jewellery item with all the original documentations, our quality control department will carefully inspect your jewellery item for any damage, wear, alteration, engraving, setting modification or resizing by a jeweller other than Viranigems.com. If we discover that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit. Failure to return the original certificate of authenticity will void your return.

Please note that return shipping authorization codes are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Viranigems.com is not responsible for the loss of or damage to shipments during the return process.

Please note that custom items such as custom rings, custom jewellery or any other special order cannot be returned or cancelled. Additionally, design deposits, custom head fees and customization fees are non-refundable.

With our unique zero inventory made-to-order business model, we start manufacturing your precious jewellery especially for you after you place an order. If you wish to cancel you order after your order has been successfully processed, you may do so within 1 business days. After that time, an order cannot be cancelled but may be returned within your 30 day return period for refund, credit, or exchange.

This feature is not available for International Orders that are shipped abroad from India. For your protection, please ship your item fully insured. To return a jewellery item that is shipped outside India, customers must prepay shipping and insurance charges and accept the risk of loss or damage during shipment.

Once we receive your jewellery item with all the original documentations, our quality control department will carefully inspect your jewellery item for any alteration, setting modification or resizing by a jeweller other than Viranigems.com. If we discover that an item has been altered in any way, the item will not be accepted for exchange, and will be shipped back to you without the issuance of an exchange credit. We will not accept any product for exchange that is not accompanies by the original certificate of authenticity. Please note that all Products must be intact upon arrival. If any diamonds or gemstones are missing, it will not be accepted for Exchange. Company reserves the right to refuse any exchange.

Company will examine Product to be exchanged in order to determine its current market value. Your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website. The amount of the credit you will receive would be 85% of the current value of metal, diamond and coloured stones. Company has sole discretion to determine the current value of metal, diamond and coloured stones. Company will deduct cost associated with melting and recovery costs form the credit, which is subject to INR 1000 minimum or 10% of the current value of the Product, whichever is higher.

You will receive a credit for the original Product, which can be used to purchase a new product. In the event that you wish to exchange the Product for a new Product, you must pay the difference in price between the Products. In the event that the original Product has a higher value than the new Product, Company will retain the price difference as credit for your use on future purchases on Product from the Company. The credit expires after 90 days from date of issuance. The exchange credit cannot be encashed.

Please note that custom items such as custom rings, custom jewellery or any other special order cannot be exchanged. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

You are responsible for shipping costs related to delivering the Products to Company. You must ship the fully insured Product to Company and accept the risk of loss or damage during shipment. Company is responsible for shipping costs related to delivering the exchanged Products from the Company.

This feature is not available for International Orders that are shipped abroad from India.

Custom Design Policy

If you do not find your dream design or have a vision that you would like to turn into a reality, let Virani help you bring your custom design ideas to life for thousands less.

Share Your Vision

When you submit your ideas, drawings and images, our expert in-house designers begin sketching your exclusive design concept and send you a complementary quote with no obligation to buy.

3D CAD Modelling

After quote approval, we secure a small deposit and send you 3D images of your design from multiple angles as well as a 360 degree video so that you can clearly visualize what your finished jewellery would look like in 3 dimensions. During this stage, modifications may be made based on your design feedback.

3D Printed Model

Once you finalize and approve the 3D CAD design of your jewellery, you may request a physical 3D printed model of your design that you can try on before final approval.

Fully Certified Finished Jewellery

With the model approval, and full payment, our expert jewellers begin crafting your dream design. You can make it even more personal by adding a custom engraving to it. Your certified diamond jewellery made with conflict free diamonds will be delivered within 3-4 weeks.

Detailed Terms and Conditions

Once you submit your design requirement, we will provide a complimentary price quote which will expire within two weeks. Subsequent price quotes are subject to change.

Once you approve the quote, you are required to provide Company with a minimum of 10% non-refundable deposit before the production process commences. After receiving the deposit, we will send you 360 degree videos and images of your jewellery from multiple angles. After viewing the 360 degree videos and photos, if you wish to make any modifications, we will provide one complimentary modification. Any subsequent modifications will require additional non-refundable despite before the production process commences.

Once you approve the design after reviewing 360 degree video of the jewellery, you may request a 3D printed model. Any modifications to the custom orders after a 3D printed is requested will be subject to additional charges. You are required to pay the full price before the custom order is manufactured. Company reserves the right to refuse any modification requests to custom orders once the production process has commenced. Company reserves the right to alter, decline or cancel custom design orders.

Please note that all custom orders are not eligible for any promotion or discount. Custom orders are only available for jewels and diamonds purchased from Company. Company cannot incorporate any third party jewels into its custom jewellery. Please note that custom orders are final sale. Company will not accept exchanges or refunds for custom orders.

Please note that custom orders will be completed in approximately 25 business days. All custom orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some custom orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

We are committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays, incorrect addresses or acts of God are beyond our control. We will inform you of estimated delivery dates in case there is a delay in your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

You warrant that the custom design does not infringe any third party intellectual property rights. You hereby indemnify Company from any claims arising from the custom design. You acknowledge that all intellectual property rights attached to the custom design are exclusive to Company. You irrevocably assign all rights attached thereto to Company. You waive all moral rights attached to the custom design. You acknowledge that Company has full authority to display and/or promote custom design in any form in any medium for any purpose whatsoever..

This feature is not available for International Orders that are shipped abroad from India.

Flexible Payment Options

At ViraniGems.com, we offer flexible payment options to ensure a stress-free shopping experience.

  • Cash on Delivery: Using this payment option, you can pay for a product in cash to our trusted logistics partners upon delivery. Cash on Delivery option is available on select pin codes up to Rs.25,000. Please note that the COD option is only applicable on order shipped within India. Cash on delivery payment method is not available for custom jewellery items.
  • Online Payment Options
    • Credit Cards
      • Visa
      • Master Card
    • Debit Cards
    • Bank Wire Transfer/Net banking
    • Cash Card
      • ITZ Cash
      • Pay Cash
    • Mobile Payment
      • Paymate
      • Scan to pay
      • IMPS
    • Mobile Wallet
      • Paytm
      • Mobikwik
      • Jio Money
      • Buddy
    • UPI
  • Cheque or Money Order: Viranigems.com also accepts payment by money order and bank cheque. We will complete processing of your order when the cheque or money order has cleared our bank. For security purposes, we may contact you to verify your information.

If you would like to finalize your purchase using other payment options such as using multiple credit cards or a combination of payment methods, please contact us at +91 72650 11003.

Privacy Policy

Your privacy is very important to us. Odyssey Jewels Pvt. Ltd. ("Company") respects your privacy and encourages you to periodically review this policy to learn how we are protecting your information. This "Privacy Policy" summarizes what personal information we collect, and how we use and disclose this information. If you have questions or concerns about our privacy policy, please contact our customer service department at +91 72650 11003.

By using our website, www.viranigems.in (the "Website") you signify your consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Website or submit any personal information to us. We reserve the right to modify this Privacy Policy at any time. We will reflect any such modifications to this Privacy Policy on our Website. Your continued use of the Website after any such changes constitutes your acceptance of this Privacy Policy, as revised.

What Personal Information We Collect

Personal information is information about an identifiable individual ("Personal Information"). Company collects Personal Information when you voluntarily provide it through our Website, or when you provide it to us through other means. For example, we may collect Personal Information when you:

  1. Contact us through email, telephone, mail; or other correspondence;
  2. Register for a service we provide;
  3. Register to receive our newsletter;

The Personal Information we may collect will depend on the service you request, and may include your full name, contact information, such as your address, telephone number, or email address; any other Personal Information that you choose to submit to us, including credit card information, photographs and personal stories.

How Company Collects Information Through Technological Means

When you visit our Website, we may collect information that is automatically sent to us by your web browser. This information may include your domain name, and your numerical IP address. We may also collect other information, such as the type of browser you use, which pages you view, and the files you request.

We use this information to better understand how visitors use our Website, and to improve our Website to better meet your needs. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.

Company may use “cookies” and other similar devices on this Website to enhance functionality. These devices may track information which includes, but is not limited to: (i) IP address; (ii) the type of web browser and operating system used; and (iii) the pages of the Website visited. If you wish to disable cookies, refer to your browser help menu to learn how. If you disable cookies, you may be unable to access some features on this Website.

How Company Uses and Discloses Personal Information

The Personal Information we collect may be used by Company for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent.

For example, we may use your Personal Information to: respond to your inquiries; supply you with requested products or services; send you informational or promotional communications; to carry out other purposes that are disclosed to you and to which you consent; to carry out any other purpose permitted or required by law. We may transfer Personal Information to third party service providers that assist us with carrying out these purposes.

Some or all of the personal information we collect may be stored or processed in jurisdictions outside of India, including Canada. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

Company reserves the right to transfer Personal Information in the event that we merge with or are acquired by a third party. We also may disclose your Personal Information for any other purpose permitted by law or to which you consent.

How We Protect Personal Informations

The security of your Personal Information is important to us. We protect your Personal Information by maintaining physical, organizational and technological safeguards appropriate to the sensitivity of such Personal Information. Personal Information may only be accessed by persons within our organization who require such access to provide you with the services indicated above. Personal Information we collect is stored in our secure office premises with restricted access in Canada and India. Electronic information is protected using a technology called Secure Sockets Layer (SSL).

We retain Personal Information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements. We destroy Personal Information when it is no longer needed.

Access and Rectification

You have a right to access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information and would like to have access to it, or if you would like to have it corrected, please contact our Privacy Officer at contact@viranigems.in.

Terms and Conditions of Sale

The following terms and conditions (these "Terms") apply to your purchase of products and services (each, a "Product") from Odyssey Jewels Pvt. Ltd. ("Company") through t h i s website, www.viranigems.in, (this "Website"). Please read these Terms carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

By using this Website, you are also subject to Company's Terms of Use and Privacy Policy, and the terms of any purchase order, quotation or invoice, and of any Product purchased by or licensed to you.

By clicking "I Agree", you acknowledge that you have read, accepted and agreed to be bound by these Terms.

These Terms are subject to modification by Company without prior written notice at any time, in Company's sole discretion. The version of these Terms applicable to your purchase will be the version in effect on the day you submit the applicable order to Company.

1. Restrictions

Promotional offers and customer services including but not limited to free shipping, lifetime exchange, thirty day returns by Company are only applicable for the purchase of Products to be shipped within India. Company does not offer free shipping and other promotional offers for the Products to be shipped internationally. Company does not allow for delivery of Products to a P.O. Box address.

2. Price and Payment Terms

The total price and all other related charges for Products will be set out in your purchase receipt. Prices offered or advertised do not include handling or applicable taxes. You are responsible for payment of any additional costs. Company will provide confirmation of your order to the email address you provided during your registration process. Company will only release the Product once all applicable costs, duties and taxes have been paid in full.

All payment and credit terms are within Company's sole discretion and will be specified during your purchase process. Unless otherwise specified, payment must be made in full and received by Company prior to Company's acceptance of an order for Products. Advertisements on this Website are invitations to you to make offers to purchase products and services and are not offers to sell. A properly-completed order on this Website by you constitutes only your offer to purchase the Products in your order, even if Company has processed payment for such offer. Your order will be accepted only if and when Company sends a confirmation and/or a shipping notice email to the email address you provided during your registration or order process. If Company does not accept your order in whole or in part, Company will refund any amounts paid by you to Company for the order or part of the order not accepted.

Any price offers or advertisements given by Company will be valid for the period stated on the offer or advertisement, except that Company reserves the right to reject any sale for any reason, including without limitation for a misprint in the price offer or advertisement.

Unless you provide Company with a valid tax exemption certificate applicable to the Product shipping destination prior to acceptance of your order by Company, you are responsible for all goods and services and harmonized sales taxes, and all other taxes associated with the order, except taxes on Company's net income. Separate charges for taxes will be shown on the order invoice.

3. Shipping and Title

Company offers free shipping on every order within India. Company offers free return shipping on every order within India for all items returned within 30 days from when they were shipped. Claims for damaged or missing shipping must be reported immediately. You are responsible for obtaining insurance on Products that are shipped to Company for returns, exchanges, repairs and/or resizing.

Company requires an adult signature at the time of delivery. The Company takes no responsibility for Products that have been delivered to you for which you have not signed. In case, you would like to send Product as a gift to your loved ones directly or have it sent to your office or any other alternative shipping address that does not match your credit card billing address, you must contact your credit card company or bank and add an alternative address to your account. Company will only process orders that meet our address verification requirements as well as other security standards to prevent any fraudulent cyber activity.

A shipping fee will be applicable for all international orders. There may be additional import duties and taxes/vat charges applicable to your order by your local government depending on your country. These additional charges are not charged or collected by Company and thus Company would not be able to reimburse them. Company's international courier carrier pays any duties and taxes that are due on the goods on your behalf when your shipment arrives to your country. Your order is released to you only upon the full repayment of any duties and taxes that were paid on your behalf.

Company starts manufacturing your jewellery only after your order is accepted by Company. In most cases your fully certified jewellery arrives to your doorstep within 10 business days after you place your order. All orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships. Company will inform you of estimated delivery dates but is not liable for any delivery delays or failure to ship by the estimated due date, including without limitation as a result of events beyond Company's or its shippers' reasonable control, including without limitation shortage of materials, transportation failure, or acts of God. Company will inform you of estimated delivery dates in case there is a delay in your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

4. Returns

Returns are only eligible for products returned to Company 30 days from the date the Product was shipped from Company. Returned items must be in their original, unworn condition and accompanied by all original documentation. Any item that shows the sign of wear or have been altered, resized (by a Jeweller other than the company), or damaged cannot be accepted for 30 days money back. In case the customer cannot produce the original certificate of authenticity issued by Company, Company will send the solitaire/jewellery to the Lab for recertification. The shipping and certification cost shall be borne by the customer.

Following orders are nonreturnable and are not eligible for a 30 day return or exchange policy due to their personalized nature: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewellery.

Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, 30 day return/exchange period begins on the date that your order was first available to ship. After a 30 day period the product can only be exchanged. The customer will bear the cost of shipping for products returned for exchange, resize or repairs outside of the aforementioned 30 day period.

Company will not ship a replacement, refund or exchange until the returned Product is received and reviewed by the Company. Company will not process any refunds for Products that are missing the requisite documentation. Company reserves the right to refuse to refund a Product. 30 Day Return policy is not available for International Orders that are shipped abroad from India. For your protection, please ship your item fully insured. To return a jewellery item that is shipped outside India, customers must prepay shipping and insurance charges and accept the risk of loss or damage during shipment.

If you choose to return Product using any courier services other than the trusted logistic partners suggested by Company, you must ship your item fully insured. For your protection, you must choose a courier service that requires signature upon delivery. You must request a return receipt for confirmation that your shipment has reached Company safely and securely.

Company will not accept returned items that are shipped without the Return Shipping Authorization Code. Return shipping authorization codes are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Company is not responsible for the loss of or damage to shipments during the return process.

Company will not accept the jewellery items that are improperly packaged or uninsured. Once Company receives your jewellery item with all the original documentations, Company's quality control department will carefully inspect your jewellery item for any damage, wear, alteration, engraving, setting modification or resizing by a jeweller other than Company. If Company discovers that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit. Company reserves the right to refuse any returns. Failure to return the original certificate of authenticity will void your return.

Company will issue a full refund, exchange, or credit within 10-20 business days of receipt of product if a product is returned within 30 days from when it was shipped with all the required certificates such as original certificate of authenticity. The refund amount will be 100% of the actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the refund or exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

Custom items such as custom rings, custom jewellery or any other special order cannot be returned or cancelled. Additionally, design deposits, custom head fees and customization fees are non-refundable. If you wish to cancel you order after your order has been successfully processed, you may do so within 1 business days. After that time, an order cannot be cancelled but may be returned within your 30 day return period for refund, credit, or exchange.

To return Products, you must email in contact@viranigems.in call our customer care number at +91 72650 11003 and provide the order number. Company will provide instructions with respect to the returns procedure.

5. Product Changes

Products may change or be discontinued at any time. Company will deliver Products that have similar characteristics of the Products you ordered, but minor changes between what is delivered and what is described online are possible. Company may ship Products with minor specifications changes, provided that there is materially the same functionality, performance and characteristics of the ordered Products. Products may differ slightly from how depicted in any illustrations, photography or descriptions on this Website. Company has made every effort to display as accurately as possible the colours of Products as they appear on this Website. However, as the actual colours you see will depend on photographic processes and your screen, Company cannot guarantee that your screen's display of any colour will be accurate.

6. Resizing

Company will offer one complimentary resizing, within the sizing tolerance for the purchase of Products shipped only within India. Company will provide complimentary resizing of Products for Products received within 30 days of the date of shipping. Within the 30 days of the date of shipping Company will be responsible for the cost of shipping, handling and resizing. If you wish you resize a ring after a 30 day period, return shipping charges will be applied. Please note that after resizing, a ring cannot be returned or exchanged. To resize a Product, you must email contact@viranigems.in or call our customer care number at +91 72650 11003 and provide the order number. Company will provide instructions with respect to the resize procedure.

Resizing a ring one full size or more in either direction is not recommended and may require additional work not covered by our free resizing policy. If the resized ring costs more than the existing ring due to addition of metal, the incremental cost shall be borne by the customer. In order to maintain structural integrity, certain rings are final sale and cannot be resized. Diamond eternity bands cannot be resized. Custom, modified, and engraved rings are subject to resize fees.

If the product is resized, altered or repaired by any other jeweller than Company, Company will not resize or repair the product. The returned package for resize must contain a copy of the original purchase receipt and the Original Certificate of Authenticity. You must ship the Products to Company in their original packaging and condition and accept the risk of loss or damage during shipment.

For all internationals orders that are shipped abroad from India, Company does not offer free ring resizing or free return shipping due to potential taxes being levied. If you have any questions about resizing and repairs, please feel free to speak to one of our expert jewellery consultants at +91 72650 11003 or email us at contact@viranigems.in.

7. Repair

If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined by Company on a case to case basis. Shipping charges for all repair requests shall be borne by the customer. Company urges all customers to inspect the package for any damage or tamper before receiving or signing for receipt. If a package or item delivered arrives damaged, customers must refuse the shipment or call Company immediately to request product return with all the required original documents. Company will repair the Product or replace it with a new product free of charge after reviewing the Product if damage is at the fault of Company.

In all the other cases, if you wish to get Product repaired from Company, you must provide all the required documents with original Certificate of Authenticity. If Product has been resized, altered or repaired by any other entity, Company will not repair the Product. Customers must ship the fully insured Product to Company and accept the risk of loss or damage during shipment. The cost of the repair will be determined by Company on case by case basis.

8. Lifetime Exchanges

Once Company receives your jewellery item for exchange, Company's quality control department will carefully inspect your jewellery item for any alteration, setting modification or resizing by a jeweller other than Company. If Company discovers that an item has been altered in any way, the item will not be accepted for exchange, and will be shipped back to you without the issuance of an exchange credit. Company will not accept any product for exchange that is not accompanies by the original certificate of authenticity. All Products must be intact upon arrival. If any diamonds or gemstones are missing, it will not be accepted for Exchange. Company reserves the right to refuse any exchange.

Company will examine Product to be exchanged in order to determine its current market value. Your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website. The amount of the credit you will receive would be 85% of the current value of metal, diamond and coloured stones. Company has sole discretion to determine the current value of metal, diamond and coloured stones. Company will deduct cost associated with melting and recovery costs form the credit, which is subject to INR 1000 minimum or 10% of the current value of the Product, whichever is higher. Company reserves the right to refuse any exchange.

You will receive credit for the original Product, which can be used to purchase a new product. In the event that you wish to exchange the Product for a new Product, you must pay the difference in price between the Products. In the event that the original Product has a higher value than the new Product, Company will retain the price difference as credit for your use on future purchases on Product from the Company. The credit expires after 90 days from date of issuance. The exchange credit cannot be encashed. Custom items such as custom rings, custom jewellery or any other special order cannot be exchanged. If you received a discount or free gift while making your purchase, Company will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

You are responsible for shipping costs related to delivering the Products to Company. You must ship the fully insured Product to Company and accept the risk of loss or damage during shipment. Company is responsible for shipping costs related to delivering the exchanged Products from the Company.

Life time exchange is not available for International Orders that are shipped abroad from India.

9. Custom Orders

Once you submit your design requirement, Comany will provide a complimentary price quote which will expire within two weeks. Subsequent price quotes are subject to change.

Once you approve the quote, you are required to provide Company with a minimum of 10% non-refundable deposit before the production process commences. After receiving the deposit, Company will send you 360 degree videos and images of your jewellery from multiple angles. After viewing the 360 degree videos and photos, if you wish to make any modifications, Company will provide one complimentary modification. Any subsequent modifications will require additional non-refundable despite before the production process commences.

Once you approve the design after reviewing 360 degree video of the jewellery, you may request a 3D printed model. Any modifications to the custom orders after a 3D printed is requested will be subject to additional charges. You are required to pay the full price before the custom order is manufactured. Company reserves the right to refuse any modification requests to custom orders once the production process has commenced. Company reserves the right to alter, decline or cancel custom design orders. Please note that all custom orders are not eligible for any promotion or discount. Custom orders are only available for jewels and diamonds purchased from Company. Company cannot incorporate any third party jewels into its custom jewellery. Custom orders are final sale. Company will not accept exchanges or refunds for custom orders.

Please note that custom orders will be completed in approximately 25 business days. All custom orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships. Company will inform you of estimated delivery dates but is not liable for any delivery delays or failure to ship by the estimated due date, including without limitation as a result of events beyond Company's or its shippers' reasonable control, including without limitation shortage of materials, transportation failure, or acts of God. Company will inform you of estimated delivery dates in case there is a delay in your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

You warrant that the custom design does not infringe any third party intellectual property rights. You hereby indemnify Company from any claims arising from the custom design. You acknowledge that all intellectual property rights attached to the custom design are exclusive to Company. You irrevocably assign all rights attached thereto to Company. You waive all moral rights attached to the custom design. You acknowledge that Company has full authority to display and/or promote custom design in any form in any medium for any purpose whatsoever.

Company offers custom designed jewellery for customers within India. Custom jewellery option is not available for International Orders that are shipped abroad from India.

10. Limited Warranty and Disclaimers

Company will, at its option, repair or replace defective Products. Notwithstanding the foregoing, damage due to shipping the Products to you is not covered under this warranty. This warranty also does not cover damage due to external causes, including without limitation wear and tear, accident, abuse, misuse, or use or care not in accordance with Product documentation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF PRODUCTS, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION, PHOTOGRAPHS, ADVERTISEMENTS OR ADVICE GIVEN BY COMPANY, ITS AGENTS OR EMPLOYEES WILL CREATE A REPRESENTATION, WARRANTY OR CONDITION OR IN ANY WAY INCREASE THE SCOPE OF PROVISION.

COMPANY'S SOLE LIABILITY AND RESPONSIBILITY FOR DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS SECTION. COMPANY WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, LOST DATA OR DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OR SUPPLY OF PRODUCTS, COMPANY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY YOU FOR THE PURCHASE OR SUPPLY OF THE PRODUCT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT PERMIT SOME OF THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS. THEREFORE THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

11. Entire Agreement

These Terms set forth the entire agreement of the parties with respect to its subject matter. These Terms may not be altered, supplemented, or amended by the use of any other documents. Any attempt to alter, supplement or amend this document or to enter an order for Products that are subject to additional or altered terms and conditions will be null and void. These Terms may be changed by Company at any time, in its sole discretion without prior notice, with respect to any future sales or transactions with you.

12. Privacy

You have read Company's Privacy Policy, the terms of which appear on this Website and are incorporated into these Terms. You agree that the terms of this policy are reasonable. You consent to the collection, use and disclosure of your personal information by Company or its agents or representatives in accordance with the terms of and for the purposes set forth in the Privacy Policy.

13. Governing Law, Disputes and Language

These Terms and the subject matter of these Terms and all related matters will be governed by, and construed in accordance with, the laws of India without reference to its conflict of law provisions. The parties irrevocable consent and submit to the person jurisdiction of court of Surat, Indian only.

To the extent permitted by applicable law, unless Company agrees otherwise, any claim, dispute or controversy, whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future, arising out of or relating to the Products, this Website, the Terms of Use and these Terms (each, a "Claim") will be determined by final and binding arbitration to the exclusion of the courts and will try and resolve it through arbitration before a Sole Arbitrator to be appointed by the Company. The arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 and/or statutory modifications thereof. The arbitration award shall be final and binding. The venue of arbitration proceedings shall be in Surat. The language of the proceedings shall be in English.

These Terms have been drawn up in the English language at the express request of the parties.

14. Export Controls

The Products licensed or sold under these Terms are subject to applicable Indian export control laws with other applicable laws and regulations, and you agree you are responsible for ensuring compliance with such laws and regulations.

15. Notices

Except as explicitly stated otherwise, any notices will be given to Company by email to contact@viranigems.in and to you to the email address you provide to Company during the sale or registration process. Notice will be deemed given twenty-four (24) hours after the email is sent.

16. General

The relationship between Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms or your use of this Website. The failure of Company to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent non-performance of any such term or condition by you. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. If any provision of these Terms will be ruled unenforceable, then the remainder will be enforced to the extent permissible. This Website is not intended for use by children under the age of 18. Use of this Website is void where prohibited by applicable law.

17. Customer Support and Information

Please contact us at contact@viranigems.in or +91 72650 11003 for assistance with questions about your purchase, shipment, warranty service, and any exchanges, returns, cancellations or transfers, or to change your address or to inquire about orders, bills and invoices.

Terms of use

1. ACCEPTANCE OF TERMS

Odyssey Jewels Pvt. Ltd. ("Company"), provides Services (as defined below) to you through this website, www.viranigems.in, ("Website") and access to and use of this Website and the Services are provided to you subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By using this Website, you acknowledge that you have read, accepted, and agreed to these Terms. If you do not agree to these Terms, you will not be able to use this Website.

In addition, when using the Services, you will be subject to any posted guidelines or rules applicable to such Services which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms. Company reserves the right to change these Terms at any time without prior notice and your continued access or use of this Website or the Services after such changes indicates your acceptance of the Terms as modified. It is your responsibility to review these Terms regularly.

If you do not agree with one or more of these Terms, do not access or use this Website or the Services.

2. REGISTRATION OBLIGATIONS

To use certain areas of this Website, you must first complete the registration process to create an account ("Account") and select and register a unique user name and password (collectively, "Credentials"). Your Account and Credentials are specific to you and may not be shared with or transferred to any other person. You are solely responsible for maintaining the confidentiality of your Credentials and you will be held responsible for any harm caused by disclosing or resulting from any unauthorized use of your Credentials. You will not permit any other person to use your Account or Credentials, and you will immediately notify Company if you know or suspect that your Account or Credentials have been used by any other person.

During the registration process, you will provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the "Registration Data"). You will also maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or complete, or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or complete, Company has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof) by you. Individuals under 18 years of age cannot register on any portion of this Website.

Company may act upon any communication that is given through your Account or by using your Credentials. Company is not required to verify the actual identity or authority of a person using your Account or Credentials, but Company may in its discretion at any time require verification of the identity of a person seeking to access your Account and may deny access to and use of your Account if Company is not satisfied with the verification. If Company, in its discretion, considers your Account or Credentials to be unsecure or to have been used inappropriately, then Company may immediately cancel the Account or Credentials without any notice to you. You may be required to change your Credentials from time to time.

3. DESCRIPTION OF SERVICES

Company is offering to persons who have Accounts the online retail sale of jewellery and diamond jewellery (the "Services"). The provision of the Services is subject to these Terms, the Services subscription or other terms you accepted when purchasing the Services.

4. PRIVACY POLICY

Your Credentials, Registration Data and any other information that you provide to us through this Website, as well as certain other information about you, is subject to Company's Privacy Policy.Your privacy is important to us. For more information, please see our Privacy Policy for details.

5. TERMS AND CONDITIONS OF SALE

Your use of the Services is subject to Company's Terms and Condition of Sale Policy. For more information, please see our Company's Terms and Condition of Sale Policy.for details.

6. USE OF THE WEBSITE

Company authorizes you to view, download and print a single copy of materials and content provided on this Website for your personal, non-commercial use only and only in connection with your registering with Company or using the Services. You may not remove any trade-mark, copyright or other proprietary notices from such copy nor modify the material or content in any way. Except as otherwise set out in these Terms, any copying or reproduction of this Website's materials or content, in whole or in part, for commercial purposes or distribution, re-transmission, republication, modification, reverse engineering, sale or other exploitation of this Website or this Website materials or content without the prior written permission of Company is strictly prohibited.

Company reserves the right to take such steps as it deems necessary, including legal action, to restrain such unauthorized and prohibited activity and Company reserves the right to suspend or terminate your access to any part of this Website or the Services immediately, without prior notice, at its sole discretion. You are solely and fully responsible for all consequences, however remote, resulting from your use of this Website or the Services.

7. TRADE-MARKS AND COPYRIGHT

Odyssey Jewels Pvt. Ltd., www.viranigems.in, VIRANI, Virani Gems, and related words and logos are trademarks or trade-names of Company in India Company in India and other jurisdictions. Company is also the owner in India as well as other foreign jurisdictions of additional trademarks, registered and unregistered. Nothing in these Terms or on this Website will be construed as granting or conferring, either expressly, by implication, by estoppel or otherwise, a licence or other right to you to use any such marks or names or any other intellectual property right of Company. The names of other companies, products and services referred to on this Website may be trade-marks or trade-names of their respective owners. Any unauthorized use of the trade-marks or trade-names of Company or of third parties is strictly prohibited.

The materials provided on this Website including, without limitation, all portions of this Website, content, site design, text, graphics and the selection and arrangement thereof, are protected by copyright. All rights reserved. Title to the Company materials remains with Company and any unauthorized use of such materials is strictly prohibited. Company reserves the right to take such steps as it deems necessary, including legal action, to enforce its rights under trade-mark and copyright law.

8. HYPERLINKS

Hyperlinks on this Website are provided for your convenience only. These links do not imply an endorsement of any linked sites or an affiliation with their owners or operators. Company has no control over the content of any linked site. This content is the sole responsibility of the owner or operator of the linked site.

9. ACCEPTABLE USE AND RESTRICTIONS

In addition to complying with these Terms, you agree to use this Website, the Services and materials on this Website for lawful purposes only and in a manner consistent with local, national or international laws and regulations. Some jurisdictions may have restrictions on the use of the Internet by their residents.

Potential users of this Website or the Services, in any jurisdiction of the world whose laws would: (i) void these Terms in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to governing law, and limitation of liability); or (ii) render accessing this Website illegal; are unauthorized to use this Website.

You agree not to use the Services or this Website in any manner that: (i) infringes, violates or misappropriates the intellectual property rights of any third party; or (ii) may be considered defamatory, discriminatory or otherwise malicious or harmful to any person or entity.

10. INDEMNITY

You will defend, indemnify and hold harmless Company from and against any and all losses, damages, costs, expenses (including legal fees), claims, complaints, demands, actions, suits, proceedings, obligations and liabilities (including settlement payments) arising from, connected with or relating to your use of this Website, its content or materials, or the Services, User Content or Feedback, or your negligence, misconduct, or breach of these Terms. Notwithstanding the foregoing, Company retains the right to participate in the defense of and settlement negotiations relating to any third party claim, complaint, demand, action, suit or proceeding with counsel of its own selection at its cost and expense.

11. DISCLAIMERS

You understand and agree that:

(a) Use of this Website and the Services is at your sole risk. This Website and the Services are provided on an "as is", "as available" basis. Neither Company, its parent, subsidiaries, affiliates, nor any of their respective employees, agents, officers, directors or third party service providers (collectively, "Company Parties") make any warranty or condition of any kind, whether express or implied, regarding this Website or the Services and Company Parties specifically disclaim the implied warranties and conditions of merchantable quality, fitness for a particular purpose and non-infringement of third party rights, to the maximum extent permitted by law.

(b) Company Parties make no warranties or conditions regarding the quality, reliability, timeliness or security of the Services or that the Services will be uninterrupted or errorfree. Company Parties assume no responsibility or liability for the deletion or failure to store or access, or to store or access properly, email messages and electronic files. You assume the entire risk in downloading or otherwise accessing any data, files or other materials obtained from third parties as part of the Services, even if you have paid for virus protection services.

(c) The access to and downloading of material from this Website is done at your own risk. Company makes reasonable efforts to ensure that this Website is virus-free, but Company does not at any time guarantee or warrant that such materials are free of viruses, worms, Trojan horses or other destructive code. You are responsible for implementing safeguards to protect your computer system and data and you are responsible for the entire cost of any service, repairs or corrections necessary as a result of the use of this Website or the Services.

12. LIMITATIONS OF LIABILITY

IN NO EVENT WILL COMPANY PARTIES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, COMPENSATORY OR PUNITIVE DAMAGES OR LOSSES OR DAMAGES FOR LOSS OF INCOME, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR BUSINESS INFORMATION, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES OR OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THESE TERMS, THE USE OF THIS WEBSITE OR THE SERVICES. COMPANY PARTIES WILL NOT BE LIABLE FOR ANY ACTUAL OR ALLEGED INFRINGEMENT BY ANY THIRD PARTY MATERIALS AVAILABLE THROUGH THE SERVICES. IN NO EVENT WILL THE CUMULATIVE LIABILITY OF COMPANY PARTIES ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNT PAID BY YOU IN THE ONE MONTH IMMEDIATELY PRIOR TO ANY CLAIM. TO THE EXTENT THAT SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON SOME CATEGORIES OF DAMAGES, THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THE FOREGOING DISCLAIMERS AND LIMITATIONS OF LIABILITY APPLY REGARDLESS OF THE CAUSES, CIRCUMSTANCES OR FORM OF ACTION GIVING RISE TO THE LOSS, DAMAGE, CLAIM OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE, CLAIM OR LIABILITY IS BASED UPON BREACH OF CONTRACT (INCLUDING, WITHOUT LIMITATION, A CLAIM OF FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM), TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF THE LOSS, DAMAGE, DELAY, CLAIM OR LIABILITY.

You acknowledge and agree that these Terms present a fair allocation of risk and liability, and that this Section 11 is an essential part of the bargain between the Parties, a controlling factor in setting any fees or other charges, and an inducement to the Parties to enter into these Terms.

13. GENERAL

These Terms, the Privacy Policy, the Terms and Condition of Sale Policy and all other notices, policies and statements contained on this Website (all as may be amended by Company from time to time without prior notice) constitute the entire agreement between Company and you. These Terms cannot be modified except as described herein. Anything in this Website inconsistent with these Terms is superseded by these Terms. No waiver of any of these Terms will be deemed a further or continuing waiver of such Term or any other Term. If in any jurisdiction, any of these Terms are held to be unenforceable by a court of competent jurisdiction, such Terms will be restricted or eliminated to the minimum extent necessary and the remaining Terms will otherwise remain in full force and effect. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

The relationship between Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms or this Website.

These Terms and the subject matter of these Terms and all related matters will be governed by, and construed in accordance with, the laws of India without reference to its conflict of law provisions. The parties irrevocable consent and submit to the personal jurisdiction of Court of Surat, India only.

To the extent permitted by applicable law, unless Company agrees otherwise, any claim, dispute or controversy, whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future, arising out of or relating to the Services, this Website, these Terms or the Privacy Policy, will be determined by final and bindingarbitration to the exclusion of the courts and will try and resolve it through arbitration before a Sole Arbitrator to be appointed by the Company. The arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 and/or statutory modifications thereof. The arbitration award shall be final and binding. The venue of arbitration proceedings shall be in Surat. The language of the proceedings shall be in English

14. CONTACT US

We value your visit to this Website and welcome any questions or comments you might have about this Website, these Terms, or any of the products or services offered by Company. Please refer to the Contact section of this Website for phone, email addresses and other ways to contact us.